Working together for a better client experience!

What is Collaboration?

Collaboration is 'working together' to address problems and deliver outcomes that are not easily or effectively achieved by working alone. Collaborative practice is central to the way we work, deliver services and produce innovations. Collaborative relationships are great for all organisations because the combination of effort and expertise produces benefits greater than those achieved working alone. 


 

Benefits of working together:

  • improved service coordination across agencies, with better pathways or referral systems for service users
  • a holistic approach to meeting client needs, with better and more efficient access to the range of services required, improved quality and consistency of service and greater responsiveness to needs
  • organisational knowledge and improved service system capability
  • greater innovation and flexibility to respond to changing, emerging or more complex client needs and changing operations and operational environments
  • access to up-to-date information, new ideas and strategic thinking
  • improved capacity to demonstrate best practice
  • political and lobbying strength
  • increased capacity to successfully submit tenders or expressions of interest and to deliver projects, and


 

Evidence-based assessment of successful collaboration highlights six partnership principles:

  1. Recognise and accept the need for partnership
  2. Develop clarity and realism of purpose
  3. Ensure commitment and ownership
  4. Develop and maintain trust
  5. Create clear and robust partnership arrangements, and
  6. Monitor, measure and learn.



two men shaking hands, collaborating in workplace

How we can work together?